Outcome Rating Scale: Performance and Case Alert Reports

| April 25, 2013
psychotherapy feedback system, ORS, Outcome Rating Scale

The new MyOutcomes Dashboard enables users to generate real-time reports and case alerts for clinical, supervisory, and administrative purposes.  It is comprised of three sections:  Key Performance Indicators, Case Alerts and the Report Parameters section. The Dashboard provides supervisors and administrators with access to client progress reports by program, provider or location.The Key Performance Indicators section provides a snapshot of progress reported by clients in the selected population.  By default, the population shown will be all active clients assigned to the logged-in user and will exclude clients with only one session of data. The Key Performance Indicators include:Average Overall Change (Outcome Rating Scale) reports the difference between the Average Intake ORS score and the Average Most Recent ORS score. A score of 0 indicates no progress; a score of 6 or greater indicates a reliable clinical change. Keep in mind that if you are looking at active clients, these clients have not yet achieved full benefit from therapy.

Average Change vs. Session Targets (Outcome Rating Scale) reports the difference between the Average Session Target for therapy (the ETR for average last session ORS) and the Average Most Recent ORS Score. A positive number indicates that clients are experiencing greater change compared to the ETR; a negative number indicates that clients are experiencing less change than the ETR. This is a very reliable way to consider how your active clients are doing.

% Of Clients Reaching Service Target reports the percentage of clients that have attained/exceeded the highest value on the ETR. Results derived from “active” clients who have not yet completed treatment and who may not yet have reached their full recovery potential will typically be less than “inactive” clients.

The Case Alerts section allows users to generate a real-time list of cases. By default, the population shown will be all active clients assigned to the logged-in user. The Case Alerts section allows users to generate a real-time list of cases within the selected population that meet certain criteria. By default, the population shown will be all active clients assigned to the logged-in user. To change the selected population, use the Report Parameters section.

The Red Hand alert criteria generates a list of all clients within the selected population whose most recent ORS Feedback Message was flagged with a Red Hand icon, indicating there may be cause for serious concern.

The Yellow Hand alert criteria generates a list of all clients whose most recent ORS Feedback Message with a Yellow Hand icon was flagged, indicating there may be cause for moderate concern about reported client progress.

The ORS more than 10% Below ETR alert criteria generates a list of all active clients whose most recent ORS scores were more than 10% below ETR. These clients are considered to be at risk for service failure.

The Active Cases w/o New Data in 6+ Weeks alert criteria generates a list of all clients who may have dropped out of service. These cases may be candidates for deactivation.

The Active Cases with 2+ Skipped Sessions (ORS and SRS surveys both skipped twice) alert criteria generates a list of all clients within the selected population who have missed two or more sessions.

The Active Cases with 3+ Skipped Sessions (ORS and SRS surveys both skipped) alert criteria generates a list of all clients within the selected population who have had three or more missed sessions.

The Cases with Most Recent 3+ Consecutive Sessions At or Above Service Target Score alert criteria generates a list of clients who have achieved expected benefits from therapy and may be ready to continue their recovery outside of therapy.

The Report Parameters section of the dashboard can be used to select a specific population by age and/or session dates, and can include or exclude active cases, inactive cases or feedback sources. The session dates parameter can be used to identify if providers are entering data for each client as expected.

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Category: Outcome Rating Scale

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