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MyOutcomes Frequently Asked Questions

1. How do I recover my User ID and/or password if I forget?

If you forget your MyOutcomes password, go to the login page at https://www.myoutcomesapp.com and click the "Forgot Password" link. Enter your MyOutcomes User ID and the email address in your MyOutcomes profile and a temporary password will be emailed to you. If you don’t remember your MyOutcomes User ID and/or the email address in your profile please contact us at support@myoutcomes.com

2. How do I change my password?

Click "Update < User >" on your Home screen. Enter your new password in the appropriate fields as seen in the example below. Make sure that your password meets the requirements.
MyOutcomes, feedback informed, improve outcomes, reduce costs, NREPP certified

3. How do I print the CSR graph in PDF?

Click on the Chart/Score/Feedback Print View (PDF) link (highlighted in the example below). A pop-up menu will ask if you wish to open or save the file. Make your selection. This file provides you with the CSR graph, as well as the most recent survey scores and feedback.

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4. How do I skip an ORS or SRS?

Now we have an “at a glance” skip function right on the Provider’s dashboard. Click the “skip button” in the upper right corner.

In the next field, choose “Skip This ORS” or “Skip This SRS”. (Remember, you cannot skip the first ORS.) You also have the option to skip the entire session in the event of a missed appointment. See the illustration below.

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5. How do I enter ORS/SRS data recorded on paper surveys?

If you need to enter scores from paper surveys, click on the Paper ORS button (ORS with a square) as highlighted in yellow in the illustration below and/or click on Paper SRS button (SRS with a square) after entering the ORS scores. Remember that surveys must be entered in the correct date sequence.

MyOutcomes, feedback informed, improve outcomes, reduce costs, NREPP certified

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6. How do I export my client data?

You can export data at any level in the tree view based on your role. If you are a Provider and want to export all your client stats, click the “Provider Stats” link on your Home screen. If you are a Supervisor, Administrator or Owner, you can export any level of client stats by navigating to the “Aggregate Stats” page. Scroll to the bottom and click either the Export to Text (.csv) link or the Export to Excel (.xls) link, depending on if you prefer view the information in a comma separated text file or a Microsoft Excel file.

Refer to the report below:

7. How do I review my most recent client score and feedback?

See FAQ #3 above, “How do I print the CSR graph in PDF?

8. How do I add a parent or other collateral rater?

We have added Feedback Sources to our algorithms. These are the people associated with a Client. They could be family or close friends. A Feedback Source may be included in sessions and asked to complete the session surveys. This can provide opportunities to explore the differences and similarities between the Client’s and the Feedback Source’s experiences. At the Client Console, click the Feedback Sources link as below in Pic.1. On the Feedback Sources for: < client > page, click the Add Feedback Source link as in Pic.2. Enter a unique ID for the Feedback Source (Collateral Rater). After the primary client has recorded their ORS/SRS values, you can record ORS/SRS for the Feedback Source by clicking the Feedback Sources link on the Client Console. Choose a survey for the listed feedback source(s).

pic1

pic2

9. How do I track a parent or other collateral rater alongside a primary client?

At the Client Console, click the Feedback Sources link as shown in FAQ 8 above. On the Feedback Sources for: < client > page, click the Feedback Source Comparison Graph. On the next page, there will be two graphs one plotting the ORS and the other plotting the SRS for the Client and the Feedback Source(s).

10. How do I record when a client completes or leaves a providers care?

On the Client Console, click the Deactivate Client link. Enter the reasons for why the client’s episode of care is complete. Different Aggregate Stats can also be selected to be shown at the owner level. Also see “How do I reactivate an inactive client?” Deactivating a client will change their status to inactive and close their episode of care.

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11. How do I reactivate an inactive client?

You can locate an inactive client by checking the Show Inactive/Closed checkbox in the tree view. All inactive/closed clients will appear in your tree view. (If your tree view is hidden you can show it by clicking the green circle at the top left of your screen.) Right click on the inactive client you wish to reactivate and select Reactivate Client from the drop-down menu. Alternatively, you may click on the Client ID to go to the Client Console, and then click on the Reactivate Client link. During reactivation of the client, you will be asked to choose a reason for reactivation. If you select Continuation of Prior Episode, the client and all previous data will be reactivated. If you select the New Service Episode option, the client’s past case will become closed (not modifiable) and a new client record will be created with the same profile as from before but with no session information. The newly reactivated client will have a number appended to the User ID that indicates the episode of care.

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12. How do I delete clients?

We recommend that clients are not deleted in order to preserve client data. Instead, we recommend clients who leave care to be deactivated. Deactivating a client will change their status to inactive, closing their episode of care.

 

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13. How do I recover deleted clients?

We recommend that clients are not deleted in order to preserve client data. Instead, we recommend clients who leave care to be deactivated. Deactivating a client will change their status to inactive, closing their episode of care.

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14. How do I correct past ORS/SRS surveys?

It is not possible to change the initial ORS but for the other sessions it is possible to update the scores.

At the Client Console, click the Compare/Update Past Session Data link found below the graph. From the drop-down menu, select the session number you wish to correct. Click the round update button as illustrated in Pic.1.From the Choose Action drop-down menu, you may select either Edit Scores (individual question scores), Edit Totals, or you may skip an ORS/SRS. When editing any of the scores, you have the option to change the session date. Click the check mark to complete the editing as shown below in Pic.2.

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15. Why am I getting messages and emails saying that we are exceeding our provider licence count?

It is not possible to change the initial ORS but for the other sessions it is possible to update the scores.

Each Agency has a maximum number of active Providers allowed. This is based on the Agency’s license agreement with MyOutcomes. If the addition of a Provider exceeds the license limit, an email is sent to the Owner of the Agency and MyOutcomes warning that the limit has been exceeded. To prevent this, ensure that providers who have left your Agency have been deactivated, so that they won’t count toward your license limit. (See “What does an administrator/supervisor do when a provider leaves an Agency?”). If you need to purchase additional licenses, please send a request to support@myoutcomes.com.

 

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Agency Only Questions

1. What should an Administrator/Supervisor do when a Provider leaves the Agency?

If a Provider leaves your Agency, you should deactivate rather than delete the Provider. Deactivating the Provider will terminate access to MyOutcomes while leaving the client data intact. An inactive provider will not be counted in the total number of providers you are using as per your Agency’s license agreement. You can deactivate a provider by right clicking the Provider’s User ID in the tree view and then selecting Deactivate Provider. If clients of the Provider are to be serviced by a different Provider, we recommend that you transfer the clients to the new provider prior to deactivating the Provider. (See “How do I transfer clients to another provider?”)

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2. How do I transfer clients to another provider?

At the Provider Home screen, check the box to the left of each Client ID that you wish to transfer. Select Transfer from the Select Action drop-down menu found below the client list. On the Transfer page, use the drop-down menus to select the destination Provider and Client Group you wish to transfer the selected client(s) to.

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3. How do I transfer a Provider to a different Supervisor or transfer a Supervisor to a different Administrator?

At the desired parent home screen, check the boxes to the left of each Provider or Supervisor you want to transfer. Select Transfer from the Select Action drop-down menu found below the Supervisor or Provider list. On the Transfer page, use the drop-down menus to select the destination for the selected Supervisor(s) or Provider(s). Refer to the picture below:

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